At 39 Palacete, we are committed to protecting your personal information. Below is a summary of how we handle your data:
1. What We Collect:
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Personal information such as name, contact details, and booking preferences.
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Payment details for processing reservations.
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Dietary preferences and special requests.
2. How We Use Your Data:
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To confirm and manage your reservations.
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To respond to your inquiries and special requests.
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To send promotional materials (only with your consent).
3. Data Protection:
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We use secure systems to protect your personal data.
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Payment information is processed by trusted payment providers.
4. Your Rights:
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You can request access, correction, or deletion of your personal data.
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You can opt out of marketing communications at any time.
5. Cookies:
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We use cookies on our website to enhance your experience and functionality. You can control cookie settings through your browser.
6. Data Sharing:
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We may share your data with trusted third parties, such as payment processors.
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We do not sell your information.
Cancellation and No-Show Policy
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Grace Period: All reservations have a 30-minute grace period. If you arrive more than 30 minutes after your reservation time without prior notice, your booking will be considered a no-show, and a cancellation fee will apply.
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Cancellations: Cancellations must be made at least 24 hours in advance. Failure to cancel within this timeframe will result in a €40 per person cancellation fee.
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No-Show: If you do not attend your reservation, a €40 per person fee will be charged to the registered credit card.
By confirming your reservation, you agree to the terms of our cancellation and no-show policy.