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At 39 Palacete, we are committed to protecting your personal information. Below is a summary of how we handle your data:

1. What We Collect:

  • Personal information such as name, contact details, and booking preferences.

  • Payment details for processing reservations.

  • Dietary preferences and special requests.

2. How We Use Your Data:

  • To confirm and manage your reservations.

  • To respond to your inquiries and special requests.

  • To send promotional materials (only with your consent).

3. Data Protection:

  • We use secure systems to protect your personal data.

  • Payment information is processed by trusted payment providers.

4. Your Rights:

  • You can request access, correction, or deletion of your personal data.

  • You can opt out of marketing communications at any time.

5. Cookies:

  • We use cookies on our website to enhance your experience and functionality. You can control cookie settings through your browser.

6. Data Sharing:

  • We may share your data with trusted third parties, such as payment processors.

  • We do not sell your information.

Cancellation and No-Show Policy

  • Grace Period: All reservations have a 30-minute grace period. If you arrive more than 30 minutes after your reservation time without prior notice, your booking will be considered a no-show, and a cancellation fee will apply.

  • Cancellations: Cancellations must be made at least 24 hours in advance. Failure to cancel within this timeframe will result in a €40 per person cancellation fee.

  • No-Show: If you do not attend your reservation, a €40 per person fee will be charged to the registered credit card.

By confirming your reservation, you agree to the terms of our cancellation and no-show policy.

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